I. BASIC CONCEPTS

1. Business terms and conditions are understood as these Business terms and conditions of the business entity Chauffeur Service s.r.o
2. The provider is the business entity Chauffeur Service s.r.o. with registered office at Černyševského 10, 851 01 Bratislava, Slovak Republic, ID number: 55386130, registered in the Commercial Register of the District Court Bratislava I, insert number: 168905/B
3. Customer is understood as a natural or legal person to whom the Provider provides personal road transport services performed by personal vehicles on the basis of his order, i.e. primarily provides transport services for persons from the Place of commencement of transport to the Place of completion of transport.
4. Customer means a natural or legal person who is transported by the Provider.
5. The starting point of transportation is the place designated by the Customer, where the Provider is obliged to pick it up.
6.  The place of termination of the transport is the place designated by the Customer, to which the Provider is obliged to transport it.

II. BASIC PROVISIONS

1. These terms and conditions apply to all personal road transport services provided by the Provider. These Terms and Conditions can be deviated from in individual cases only on the basis of a written agreement between the Provider and the Customer.
2. These Terms and Conditions are binding for the Customer from the moment he enters into a legal relationship with the Provider.
3. The Customer is in an exclusive contractual relationship only with the Provider and in no case with any other person that the Provider arranges for the Customer's transportation.

III. OBLIGATIONS OF THE PROVIDER

1. The provider undertakes:
   •  in case of confirmation of the order, pick up the person/persons at the Place of start of transportation and ensure their transportation to the Place of termination of transportation,
   • in case of impossibility to arrive at the Place of start of transportation, the Provider is obliged to inform the Customer without further delay and agree on the next procedure.
2. The legal relationship between the Customer and the Provider, unless a written contract is signed between them, arises the moment the Provider accepts the Customer's order. At this moment, the obligation of the Provider to ensure the transportation of the person/persons and the obligation of the Customer to pay the price for the transportation according to these Terms and Conditions and the Provider's Price List arise.
3. The Provider can fulfill its obligation with the help of another provider, and at the same time the Customer agrees that it can use any third party to fulfill the obligation and thus subcontract all or any part of the transportation and other services under such conditions as the Provider determines.

IV. OBLIGATIONS OF THE CUSTOMER

1.  The customer undertakes:
   • in case he wants to use the services of the Provider, order transport in the specified way, ie by phone or electronically (email), online form.
   • in the order, state your name, e-mail and phone number, the address of the place of start of transportation and the time of collection and the place of termination of transportation.
   • provide the Provider with correct data on the Place of origin of the transport and the exact time of collection; in case of violation of this obligation, the Provider is not responsible for not arriving at the place of starting of transportation on time.

V. TRANSPORT OF PEOPLE

1. The Provider's obligation to transport the person/persons is fulfilled by bringing the Customer to the Place of End of Transportation.

VI. SHIPPING PRICES AND PAYMENT TERMS

1. The Customer is obliged to familiarize himself with the Provider's current Price List, which is accessible on a publicly accessible information system (Internet).
2. The customer is obliged to pay the price according to the Provider's current price list for transportation in accordance with these Terms and Conditions, unless otherwise stipulated in writing.
3. The price for transportation can be paid in cash in the vehicle, with a card in the vehicle or by non-cash transfer:
   • on the basis of the invoice - the Provider's tax document - payable within 14 days from the date of its issue.
4. The fees invoiced by the Provider to the Customer according to these Terms and Conditions or the Provider's Price List are shown without VAT.

VII. COMPLAINT AND CANCELLATION OF ORDER

1. If the Customer discovers that the services provided show deficiencies in the quality or scope of the services provided, he has the right to complain about these deficiencies. Complaints must be dealt with without undue delay after the deficiency has been discovered, no later than 10 days after the shipment.
2. The complaint in terms of the previous paragraph must be in writing or in electronic form and must contain an accurate description of the damage caused and must be delivered to the Provider within the deadline according to the previous paragraph
3. If the Customer does not assert his claims in the time and in the manner according to this article, it is valid that the transport was carried out on time and properly.
4. In the case of payment in cash or payment based on an invoice, the order will be canceled without cancellation fees.
5. Procedure for processing a complaint:
   • If it is not possible to deal with the complaint immediately, it is necessary to write a complaint record with the Customer, which must be signed by the Customer and the carrier who is authorized to do so.
   • The customer is obliged to provide true information regarding the complaint about the shortcomings of the service provided, as well as the cooperation necessary in handling the complaint.
   • The authorized employee or other authorized person designated to deal with the complaint will decide on the validity of the complaint of deficiencies immediately, in complex cases within three working days.
   • The Provider is obliged to inform the Customer in writing about the status of processing of the complaint no later than 30 days after its application, ie from the receipt of the documents by the Customer. These are mainly deficiencies related to the professional assessment of the complaint.

VIII. RELATION TO LEGAL REGULATIONS OF THE SR AND COURT DISPUTES

1. All legal relations arising between the Provider and the Customer are governed by the legal regulations of the Slovak Republic. In matters not regulated by the contract or these Terms and Conditions, the relevant provisions of the Commercial Code shall apply.
2. The authentic wording of the Terms and Conditions and the relationship to different statements or documents
3. These Terms and Conditions take precedence over any different statement by persons acting on behalf of the Provider, unless this different statement is made in writing and signed by a person who is authorized to act on behalf of the Provider in accordance with the relevant legal regulations.
4. These Terms and Conditions apply only unless otherwise provided in a written contract.
5. These Terms and Conditions are published on a publicly accessible information system with the possibility of remote access (Internet), at the address www.chauffeurservice.sk. In the event of a discrepancy between the written version of the Terms and Conditions and their version published on a publicly accessible information system (Internet), the version published on a publicly accessible information system (Internet), which is the only authentic version of the Terms and Conditions, takes precedence.

IX, FINAL PROVISIONS

1. These Terms and Conditions take effect on June 1, 2023.

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